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If you have a question, please feel free to reach out to us via E-Mail/Online Chat, or Telephone.
At Renee Isabella, we offer a re-sizing service on all of our rings. Details of the re-sizing service can be found within the listing of the rings we have for sale. If you are unsure on any details of the re-sizing, please send us an E-Mail.
We now offer chains as an Add On Service. Details of this can be found within all our pendant listings. Just add the chain you want to your cart along with the pendant.
Please note: These chains are only available as an Add On Service. They are not sold separately.
Renee Isabella offer a gift wrapping service, which you can find details of within each listing.
When you purchase the gift wrap option, the piece of jewellery you have purchased will arrive in a leatherette box, wrapping in either a generic or seasonal gift wrap (you choose from within the listing), with a little note card for you to write your message.
If you want us to write the message for you, you can either send us an E-Mail with your order number along with the message you would like to add, or simply leave us a note in the box when you place your order.
Yes. We offer a full 14 day returns policy on all items bought from us. This starts the day you receive your order. The only time this return policy is different is if a ring is re-sized or altered by us.
We currently ship to the UK, USA, Canada, Australia and New Zealand.
United Kingdom: 1-2 business days
North America: 1-6 weeks*
Australia, New Zealand: 1-8 weeks*
*Please note: These timescales are estimates only and cannot be guaranteed unless an express service is used.
PLEASE ALSO NOTE: DUE TO COVID-19, MAIL DELIVERY PROVIDERS ARE CURRENTLY EXPERIENCING HIGH VOLUMES OF POST WHICH IS CAUSING DELAYS IN SOME AREAS.
Currently, our items are packed up in small recyclable craft envelopes which are placed inside a recyclable aluminium tin along with biodegradable shredded paper.
Buyers are responsible for any Customs and Import Taxes that may apply. Renee Isabella are not responsible for any delays due to Customs.
YES! 100%. We have taken huge steps to be carbon neutral, zero waste and water-wise.
Yes! Renee Isabella does have the option to pay for an item in installments. The item will be posted upon receiving the final payment from you. The payments are all interest free, at an amount you decide and at a frequency of your choosing. You can also take payment breaks at any time. All payments are done via the payment gateway and a custom listing for you alone. If you wish to do this, please contact us to allow us to set this up for you.
YES! The stone we state is the stone you get. The stones we source are always natural unless otherwise stated. We ONLY use ethically sourced stones or CZ's as they are much kinder to produce for the environment. Likewise, all our gold is 100% Guaranteed to be of the carat stated. Everything we sell is hallmarked to UK legal standards and we are not allowed to sell gold in the UK, unless this official mark is in place. We do not mark the pieces, they need to be sent to a government agency and tested for the mark to be issued.